Privacy Policy — Via Vera

About Via Vera

Via Vera LLC ("Via Vera," "we," "our," or "us") operates the BookIt platform, which provides 24/7 SMS-based booking and appointment scheduling technology for home service companies.

Questions about this policy? Contact us at evan@viavera.co.

Information We Collect

We collect personal information that you voluntarily provide when submitting a service request through our booking form. This may include:

Your first and last name
Mobile phone number
Service address
Description of the service needed

We do not collect sensitive information such as payment card data, Social Security numbers, or government-issued identification through our booking flow.

How We Use Your Information

Your information is used solely to fulfill your service request. Specifically, we use it to:

Send a confirmation that your request was received
Provide a link to schedule your service appointment
Confirm your booked appointment details
Notify you when a technician is on the way
Communicate service updates relevant to your request

We do not use your information for promotional, advertising, or marketing purposes.

SMS Communications

By providing your phone number and checking the required, unchecked consent checkbox on our booking form, you explicitly consent to receive SMS messages from Via Vera related to your service request. This consent is not required to use our service or receive a booking.

These transactional messages may include:

Service request confirmations
Appointment scheduling links
Appointment confirmations
Technician arrival notifications

Program Name: Via Vera BookIt SMS Booking Service

Message Frequency: Message frequency may vary depending on the status of your service request (typically 3–5 messages per request).

Message & Data Rates: Msg & Data Rates May Apply depending on your mobile carrier plan.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a single confirmation and no further messages will be sent. Reply START to re-subscribe.

Help: Reply HELP for assistance or contact us at evan@viavera.co.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Consent to receive SMS messages is not a condition of using our service or receiving any goods or services.

Sharing of Your Information

We do not sell, rent, trade, or share your personal information with third parties for their own marketing, advertising, or promotional purposes.

      SMS Opt-In Data (CTIA Required Statement): No mobile information (including SMS opt-in data or consent) will be shared with third parties or affiliates for marketing, promotional, or any other purposes. All categories of data sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
    

Your information may be shared only in the following limited circumstances:

Service Partners: With the home service company assigned to fulfill your request (e.g., technician dispatch)
Platform Providers: With technology service providers (e.g., SMS delivery, scheduling tools) strictly as necessary to fulfill your request
Legal Requirements: If required by law, regulation, or valid legal process

All service providers are contractually prohibited from using your data for any purpose other than providing services on our behalf.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors interact with our site. This data is used solely to improve our service and is not linked to your booking or SMS communications.

You can disable cookies in your browser settings at any time without affecting your ability to use the booking service.

Data Retention

We retain your personal information only as long as necessary to fulfill your service request and comply with legal obligations. Once a service request is completed and no longer active, your information is retained for up to 12 months for record-keeping purposes and then securely deleted.

You may request deletion of your data at any time by emailing evan@viavera.co.

Your Rights

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time (reply STOP)

To exercise any of these rights, contact us at evan@viavera.co.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure.

Children's Privacy

Our service is intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a minor, please contact us immediately at evan@viavera.co.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Company: Via Vera LLC
Email: evan@viavera.co
Website: viavera.co
Mailing Address: Via Vera LLC, North Carolina, USA

To opt out of SMS messages, reply STOP to any message. To request data deletion, email us at evan@viavera.co.